Ability Care Direct strives to ensure that all members of our organisation are treated equally and with respect. To discuss an official complaint please call the main number on the home page and one of our friendly staff will assist you through the process.

While there are no lock-in contracts however, we are confident that once you experience the difference with Ability Care Direct, you’ll choose to stay with us.

Our rates are based on the most current NDIS price guide. Our team is readily available to design a schedule of supports quote based on your individual needs. Feel free to contact us by selecting one of the service tiles on the homepage that suits your unique situation.

All our carers undergo a detailed recruitment process including face to face interviews, reference checks, qualification check, NDIS screening/ police checks and working with children checks. In addition, all carers are required to have a first aid certificate, undertake training specific to the clients whom which they work with as well as participate in on-going training and education programs. For clients needing specialised care options we incentivise our staff through paid training for such certificates as medical administration, peg feeding, and others as required.

Anyone can refer NDIS participants to us. You may be a husband wife, family member, or a friend of someone who needs some extra care. We also receive referrals from doctors and other healthcare professionals and organisations including support coordinators.